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Portishead, Somerset APETITO

The Role and Team

This position is working 16 hours per week, any 2 in 6 days.

£12 per hour + Bonus + Benefits

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The role of our Coldstore Operators is critical to the success of our business. Our Coldstore Operators are the heart and soul of the business and are making a real difference to the lives of our customers every day.

Accuracy is paramount to ensure Customer orders are 100%

You'll need to have the personality and professionalism to help deliver outstanding customer service with a can-do attitude. The confidence and ability to substantially increase sales through great word of mouth recommendations is paramount, together with targeted marketing activity. As such you must genuinely enjoy meeting people and exceeding Customer service standards, and always be willing to go above and beyond what is expected and support continuous improvements.

You will need to work as part of the wider team always looking to help and support the office team and drivers, and we encourage movement between teams to provide flexibility, personal development and an understanding of the whole business.

The cold store runs at a chilly -25 degrees centigrade but don't worry, protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

This post is exempt from the rehabilitation of offender's act, due to our work with the elderly and vulnerable members of society and is subject to an DBS check.

The contract specifies a 16-hour working week and daily hours are between 0600 - 1700, Monday to Saturday, along with holiday cover as and when it is required as well.

Who We Are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more!

To actively promote WFF Products & Services
To record and report all activity on a weekly basis
To be an Ambassador for the company in delivering Exceptional Customer Service always
To follow all best practice guides to ensure Great Customer service
To actively engage in Monthly Appraisals to Promote improved performance
To help and support the team where appropriate
To report health and safety, stock quality and mechanical issues in a timely manner
To pick all orders ensuring zero mistakes are made
To pre-load all vehicles to ensure timely departure of driving team
To Maximize Efficiency in the Freezer
To ensure stock check accuracy
To support continuous improvements & efficiencies
Customer confidentially


Evidence of commitment and stability
Good attendance and timekeeping
Numerate and literate
Basic secondary education
Full UK Driving Licence (clean)
DBS Checked (and willingness to undertake checks)


Experience within a customer service or care based role
Experience of multi-drop delivery role
Health & Safety training

Personal Qualities:


Wiltshire Farm Foods are keen to promote excellent team work by employing people who have a positive (can do) attitude, who are prepared to learn a number of skills so that they are able to work in various positions within the business. Staff are employed and trained to be multi-functional and to be capable of carrying out numerous functions should this be required when a fellow member of staff is absent.


Open and honest team player
Flexible, highly motivated and committed
Have a can-do attitude; will need to learn/undertake other tasks around the business if required
Promote good team work - help and support others
Have a desire to help the team meet the department targets
Calm under pressure
Ability to work to deadlines
Be willing to undertake any training made available
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