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Bolton, Lancashire ATS Recruitment

Claims Handler

Bolton (Remote working or office based)

Permanent £24,000 - £28,000

Dependent on Experience

The Client

My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

The Role

Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join the subsidence team.

The role can be based in the Bolton Office or Home Based (ideally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home).

The Responsibilities

Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include:

Communicating with customers, contractors and insurer clients over the telephone, email and in writing

Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage

Updating and creating building repair scopes using our in-house schedule of rates

Assessing contractor estimates

Negotiating cash settlements for repairs with policyholders

Managing panel contractors, controlling repair schedules and costs

Settling claims under delegated authority


Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor

Demonstrate great communication and organisation skills

Ability to demonstrate a high standard of customer service

Computer literate, with excellent verbal and written communication skills

Ability to thrive in a fast-paced target driven environment

Positive attitude and be a flexible, self-motivated team player

Attention to detail and ability to assess and resolve problems and find solutions

Flexibility and adaptability

The ability to organise own workload

The ability to work in a fast paced and changing environment

This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)!


Company car allowance

Bonus scheme

Pension contribution matched up to 5%

Life Assurance (2 x basic salary)

Free Headspace membership

Eye Test Vouchers

Access to Employee Assistance Programme

Access to training and professional qualifications

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