Leicester, Leicestershire Qube Recruitment

Job description

Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a CCTV Operator for a retail site, Highcross Shopping Centre, Leicester.

The Role:

Working as part of the Operations team you will be monitoring CCTV Systems and providing CCTV support for the Centre staff and retailers as well as acting as a call handler.

Responsible for:

• Support & assist all the appropriate team members & management
• Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services
• Ensure that the DFR report is kept up to date, ensure that all incidents are recorded in the incident log and accidents are recorded
• Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management
• Contractors arriving on site adhere fully to all requirements in line with H&S
• Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted
• Provide an excellent level of customer service
• Investigate and resolve customer complaints

Skills, knowledge and experience:

• Must hold valid CCTV Public Space Surveillance Licence
• Must hold a valid SIA Door Supervisors Licence
• Must be computer literate
• Previous experience of dealing with authorities, such as reporting
• Able to work in a fast paced environment
• Able to work shift pattern of 4 days on, 4 days rest, 08.00 - 20.00 hrs. Must be prepared to work the occasional night shift to cover for sickness.

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