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Case Handler - Bristol

It takes an empathetic nature, emotional intelligence, and a desire to help people who may be going through a very difficult time to be a Case Handler.

These are the soft skills that make your clients warm to you and feel comfortable working with you. Your calm telephone manner, dedication and commitment to delivering a high quality of customer service are exactly why we need you.

As a Case Handler you will;

· Set up new cases and provide a welcoming point of contact for new customers

· Provide quotes to potential customers for our Wills and Probate services and talk them through the process;

· Chase any outstanding paperwork by telephone, letter and email;

· Provide updates and offer assistance to client's when required;

· Help ensure that all of the work carried out within the Probate Team is of the highest standard.

About you;

· Ideally you will have an understanding of Wills and/or Probate

· Strong customer service and / or sales experience

· Legal qualifications are preferable but not required

· Ability to communicate confidently and clearly over the phone

· Empathetic nature

· Strong administration and organisational skills

In return for your commitment and expertise, we offer:

· Competitive salary between £19,553 - £26,000

· 31 days annual leave, increasing annually to a maximum of 35 days (This includes bank/public holidays)

· Development opportunities, mentoring and support to progress your career.

· A 20% discount with EE.

Local shop discounts.

· Local retailer discounts

· Cycle to work scheme and travel loans

· A "Recommend a Friend" bonus scheme

· A great city centre location, with easy access to all local shops and restaurants

And of course, Pension.

Why would you want to work with NewLaw?

NewLaw is a leading specialist law firm and part of ReddeNorthgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Established in 2004, our fresh approach to managing personal injury claims has made us a major force in the sector. Our teams of specialists provide a service that 95% of our clients would recommend
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