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Office based

Must live within 45 mins from our call centre on public transport (SR3 3XN)

Inbound Customer Service Advisor

Location: Sunderland

Start date: 27th June 2022

Salary: £20,592

Call Centre Energy Sales Agent

At Kura we provide an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well developed recognition programme, an education bursary scheme and loyalty awards for tenure.

Are you invested in your own progression in the work place? Do you thrive on being recognised and rewarded for exceeding expectations?

Do you want to work for a company that is growing and thriving? If the answer is 'yes' then we have a great opportunity for you!

Our distinctive approach to coaching and learning has been made in line with our vision to be unrivalled in Developing People, and we work with every person in our business to provide chances that meet their personal needs and targets.

The Role

You will be working on behalf of our client; an integrated energy company based in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the United Kingdom. It employs 13,331 people and handles 5.7 million customer accounts.

This is the perfect role for someone who likes a challenge. As a customer service advisor you will be the first point of contact helping customers via phone and email with their energy accounts. In a challenging time for the energy market you will feel good knowing you have helped your customers and made a difference to someones day. You will be given full training but a background in customer service, call centres or a strong customer engagement background within retail is desired. You must also strive to deal with all customer complaints at the first point of contact ensuring customer satisfaction wherever possible.

If you have the experience we are looking for and a true desire to help people then get in touch and join our team

What we offer

* Development and Progression opportunities, such as secondments

* Cycle To Work Scheme

* Dress down work environment

* Refer a friend Scheme

* Rotational shift pattern for great work life balance

* Loyalty benefits and bonuses

* Sick Pay, Maternity/Paternity Benefits

* Workplace Pension

* Pay Advance for new starts

* Development Opportunities

* Recognition Awards


What we are looking for

A background in customer service, contact centre, sales or retail roles
The ability to be understanding and empathetic towards our customers
Experience handling sales/complaints is desired but not essential
The ability to follow rules and procedures
Great people skills and team working ethic
The will to learn and grow

Do you have the drive, skills, experience and knowledge we are looking for? If so, get in touch!

Click the apply button now
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