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Brook Street
Do you have experience working with the general public? Are you looking for a new opportunity working with in a call centre background?
We are currently recruiting as described below will give you the opportunity to learn and broaden your general banking knowledge.

BENEFITS

Full training provided

A generous 33 days annual leave allowance (you may be asked to work bank holidays dependant on work rota
Working from home and full equipment will be provided.

KEY RESPONSIBILITIES/DUTIES

You will be working within a supportive team in one of the client's telephony centres where you'll have direct interaction with customers over the phone
Within your first two years, my client will support your personal development with training to achieve the Professional Banker Certificate, an externally recognised qualification
Applying your customer service expertise when dealing with and referring business customer transactions and queries
Assisting customers with any issues or queries they may have
Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs
Gathering information to understand customers' requirements and offer suitable solutions
Maintaining a detailed knowledge of the financial services product range
Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

PERSON SPECIFICATION

A Customer Service background is ideal (retail, hospitality, call centre, etc)
Comfortable dealing with customers, both over the phone and via email
Ability to build relationships in a fast-paced, challenging environment
Patience
Listening skills
Determination to go the extra mile
Remaining calm under pressure
Hard working to achieve quality results (answering a high level of calls, etc)
Good numerical and organisational skills
Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers
Attention to detail

SALARY AND WORKING HOURS

Permanent Contract
You will need to be flexible in working a rotating shift pattern. You'll have 3 weeks' notice of shift patterns, so you'll know when you're working well in advance
Opening times:
Monday to Friday - 7am to 8pm
Saturday - 8am to 8pm
Sunday - 9am to 8pm
Your shifts will fall between these times. Your training programme will be 9 - 5, Monday - Friday for 6 weeks
Currently you'll be required to work 2 Saturdays or Sundays (not both) over 5 weekends. Bank Holiday working is a feature of this role. Your hours of work will be between these hours on a rotational basis, and you must be able to commit to the full range of hours. Your hours of work will be discussed in more detail with you upon successful completion of our interview process.
Salary: £19,125 - £21,250 based on experience and performance at interview

We are working toward a start date of the 15th of March so if you feel you may be suitable for the role above please apply now!
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