Business Support Director page is loaded Business Support Director Apply remote type On-site locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ341873
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Business Support Director
This role is pivotal to the efficient and effective operation of the UK Markets Business Support Hub, the Executive, Personal and Team Assistants (EA/PA/TA's) group who support our UK Leadership and Revenue Generating Teams.
The Business Support Director will be responsible for the management and performance of the Markets Business Support Hub, ensuring first-rate service level outcomes for the business leaders and teams whom they support whilst creating and fostering a culture of growth, collaboration, career development and best practice sharing for EA's, PA's and TA's.
To ensure ongoing service excellence, the role will devise and implement a continuous change programme for improvement of processes and procedures and drive an enhanced talent management approach for our Markets Business Support Hub to develop their careers at JLL.
The role will work closely with the EMEA EA network, Business Managers, Operations Directors as well as internal teams such as but not limited to HR, Finance, IT, UK Operations and our shared services centres known as the CoE or JBS internally. The role will have either indirect or direct reporting responsibility for some EA and Team Assistant networks.
Key roles and responsibilities include:
Driving Service Excellence
- Ensure a consistent and optimum service delivery from the Business Support Hub by promoting best practice, process standardisation, continuous training, adoption of effective tools and processes.
- Review existing processes and ways of working to determine and implement the future requirements
- Act as an interface with our shared service centre partners ensuring that service levels are consistently met and that issues are promptly resolved or escalated
- Maintain a central knowledge centre (sharepoint site) for the Business Support Hub containing useful and current information such as key business updates/training/contact lists/links to other relevant sites
- Provide EA support and cover to the UK Leadership team and /or other senior leaders as required.
Collaboration with key stakeholders and business partners
- Work collaboratively with business line and operational leads to understand specific requirements, receive feedback and implement training and improvements as required
- Act as a champion for new business initiatives, tools and systems and ensure adoption across the team
- Build relationships across the EMEA and Global Business Support Hubs
Management of the UK Business Support Hub
- Act as a direct liaison with Regional heads on performance and management issues
- Overall responsible for resourcing and allocation of EA support across all teams aligned with the Target Operating Model for EA Support
- Actively own and resolve workload management and absence cover in roles supporting multiple Directors
- Performance management including goal setting and formal reviews
- Career development including upskilling and support on career progression
- Recruitment and seamless onboarding of new joiners
- Ensuring that a buddy system is in place to cover the Leadership team as required
- Inspire teams to embrace new ways of working, such as adopting standardisation and automation
- Champion for inclusion by personal actions and by behaviours set for the team
- Holding team forums/meetings to bring the community together to ensure all best practices are being shared
- Attend senior leadership meetings on an ad hoc basis to ensure the team objectives align to the overall strategic goals of the organisation
Sound like you? Some ideal skills would include:
- Management experience
- Advanced skills in Office 365 and digitally astute
- Knowledge of JLL systems and practices desirable
- Excellent communication skills both verbal and written
- Highly organised with the ability to excel at operating in a fast paced environment
- Ability to influence and confidence to challenge to achieve the required aims
- Strong interpersonal skills and a collaborative management style
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Commitment to get the job done with attention to detail
- Willingness to take on new challenges, responsibilities and assignments
Location:
On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .