Are you passionate about managing and developing people, able to bring the very best out of them to make them shine? Are you a people person who thrives on providing excellent levels of customer service? Are you looking for a fresh challenge within a leading Building Society? Here at The Nottingham we are looking to recruit individuals to make a significant difference to our organisation.
Reporting to the Cluster Manager, The Branch Manager position is crucial to our organisation; you will actively encourage and ensure collaborative working with colleagues across the Cluster, Branch Network and wider business.
You will lead and manage a small team and be responsible for day to day management for your Branch within the Network. Additionally, you will be pivotal in driving our "All Under One Roof" proposition by increasing customer and member numbers, actively encouraging your team to listen to customers with a view to probe and spot opportunities for our Building Society, Estate Agency and Financial Planning offerings.
The role -
*Lead, develop and support branch team members, from recruitment, training and effective management
*Conduct customer fact finds and identify opportunities for referral of all appropriate products and services, including third party products
*Manage and drive performance of your Branch by analysing score cards, activity, customer service and risk and quality measures
*Monitor and maintain the physical presentation of your Branch, taking ownership for merchandising and equipment, to deliver excellent customer service
*Promote a customer focused culture throughout all customer facing channels, ensuring that customers' needs are met within all aspects of our home services portfolio
*Actively work with the Cluster Manager in identifying trends and agree effective and appropriate solutions to drive branch performance
Your skills -
*Demonstrate a good level of industry knowledge around financial services and/or estate agency
*Have a strong commercial vernacular and business acumen, including excellent negotiation and interpersonal skills
*Boast spectacular organisational skills, and able to balance your workload with deadlines
*Possess strong people management skills, including the ability to motivate employees
*Have previous experience in working in a customer service driven environment
*Be educated to A Level standard or equivalent
The Nottingham, who are we?
We strive to build a culture where you feel inspired to do the right thing for our members, your colleagues, our communities and for the sustainability of our Society. Our Doing The Right Thing culture defines the way we do things here. We encourage team members to always do the right thing for our Society members, for colleagues and for our communities.
The Nottingham Building Society is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees where it is safe to speak up.
Please visit to find out more about all the great benefits of working at The Nottingham!
Please note that if your application is successful with The Nottingham you will be required to undergo background checks. All offers of employment are conditional on receipt of 3 years references and a satisfactory Financial and criminal records check.
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