Coseley, West Midlands
Great Bear
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. We have built a strong reputation within the industry by fostering long-term relationships based on the core principal of customer service excellence. Our scale and capability allow us to deliver valuable solutions to our customers meeting their requirements and in turn, those of their customers. Job Description Due to continued growth, our Minworth site are now recruiting for a Booking Clerk to join the fast-paced and friendly team on a full-time permanent basis! Currently located in Wolverhampton (WV4 6UD), this team are in the process of permanently relocating to Sutton Coldfield (B76 1AF) as of early Spring 2024. Therefore, the commute to Wolverhampton would be required for the first months of employment until the relocation process is fully complete. Working hours: Monday-Friday, 9am-5pm. Salary: up to £21,673 per annum. As a Booking Clerk, you will contribute to the success of the site by ensuring customer queries are dealt with in a timely and professional manner and to the satisfaction of the customer. As mentioned, we pride ourselves on achieving a high standard of customer service excellence at all times and so excellent communication skills are a must for this position. Key Duties of a Booking Clerk include: Arranging all outbound delivery bookings on behalf of our clients. Liaising with clients via email and telephone to arrange necessary bookings. Adding accurate delivery information to our transport management systems. Logging any delivery issues, delays or failures to assist with monthly reporting. Communicating professionally with clients and the team regarding any delivery issues, cancellations or delays. Producing packing and label instruction sheets via our Excel template. Updating confirmed bookings, transport and pricing information accurately on the internal system and customer web portals. Qualifications Excellent communication and customer service skills, with the ability to build rapport with internal and external colleagues. Proven experience working with transport and hauliers would be desirable, but not essential. Strong data entry skills and attention to detail as you will use various platforms including websites, spreadsheets and warehouse systems. Proven ability to effectively prioritise work load in order to meet set deadlines. High level of numeracy is advantageous. Additional Information As part of its drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include: Competitive salary Competitive holiday entitlement Pension scheme Life Assurance Retail discounts via our benefit platformIf you meet the requirements for the above Booking Clerk role and are looking for your next career opportunity, please apply now and become a part of our