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Macclesfield, Cheshire Superbike Factory Ltd

Due to continued growth, we are looking to recruit a dedicated and driven, Aftersales Admin Assistant, to join our team in Macclesfield. Joining on a full time, permanent basis you will receive a competitive salary of £21,000.

Who are we?

We are SuperBike Factory, Europe's largest used motorbike retailer and we are looking for ambitious talent to join our team in Macclesfield, Cheshire. Our existing 100,000 sq. ft Cheshire master site, with more than 2,000 bikes, a visible workshop area and comprehensive accessories shop, SuperBike Factory are Europe's largest motorbike retailer. With the addition of our impressive new second site in Donington, it firmly establishes us as the 'go to' location when looking to buy, sell, part-exchange, or finance a motorbike. Or simply a great day out for Bike fans and their family.

Responsibilities as our Aftersales Admin Assistant will include:

- Providing an exceptional customer experience through all levels of the after sales process

- Providing advice, problem-solving and resolutions to customers

- Monitoring, flagging and reporting all QC issues to management

- Understanding GDPR and other relevant policies and how this impacts our customers

- Resolving all customer questions and queries via phone and email within set SLA's

- Being a proud and passionate ambassador of the SuperBike Factory family and our values

What we're looking for in our Aftersales Admin Assistant:

- Experience working in a busy sales environment

- Strong verbal and written communication skills

- Attention to detail

- Ability to build strong working relationships with your customers and colleagues

- A passion to deliver outstanding customer service

- Driven to achieve your goals and the goals of the business

In return, our Aftersales Admin Assistant will receive the following benefits:

- An excellent basic salary

- Free eye test for DSE users

- Refer a friend bonus

- Discounted gym membership

- Pension

- Cycle to Work Scheme

- Employee Wellbeing Helpline

If you are looking for more than just a job and want to be a part of a family business that will expose you to the pace and excitement of the unique sales environment needed to excel your career to the next level; Superbike Factory is the home for you! Please click apply now to be considered as our Aftersales Admin Assistant.

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