Description of position
As an integral part of the Accommodation team you will co-ordinate all housekeeping jobs for the resort. As a Helpdesk Operator you will be working in a fast-paced, high energy environment where you must be able to multitask and be calm under pressure. The Helpdesk is made up of a small team who are required to work closely with the Accommodation Head of Department and other Leaders within the department to ensure housekeeping jobs are prioritised and completed in a timely manner. You will be required to answer calls and emails, giving excellent and professional customer service at all times. The role requires issuing jobs which have been logged onto the system, allocate, assign and communicate to the correct area within the Accommodation team to ensure any areas of work are completed quickly, efficiently and within allotted time frames.
Typical shift patterns: hours vary between 9am to 9pm on a Monday & Friday and are typically 9am to 5pm on all other days including weekends.
No live-in accommodation is available with this role
Key responsibilities and duties include
•Maintaining high levels of communication between departments
•Inputting of all works to be carried out onto the Company databases (full training will be given)
•Input of data onto the maintenance system
•Will need to cover various shift patterns including some weekends
•Answering calls and allocating housekeeping jobs to the Accommodation teams
•General administration duties pertinent to the role
The successful applicant should
•Have strong motivational, communication and people skills
•Proficient IT user to include Microsoft Office
•Be a committed team player including being flexible and enthusiastic
•Be passionate about delivering exceptional customer service
•Demonstrate a positive and problem solving attitude
•Be confident to work on own initiative and as a part of a team
•Free use of many of the resort facilities and discounts off our food and retail outlets
•Subsidised OFSTED nursery facilities available on resort
•Discounted Bourne Leisure holidays for you, your family and friends
•Reward and recognition schemes including team member of the month
•Opportunities to develop and progress
•Plus many more!