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Manchester, Lancashire Vodafone UK

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

2nd Line WIFI Technician

Location: Newbury, Newark, Manchester or Glasgow (Full-time remote working during COVID-19)
Salary: Competitive
Hours: 7 days per week 0800 - 2100, operating on a shift basis


COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.


Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to continually improve customer experience.


What will you be doing?


You will be part of a newly formed, enthusiastic ring-fenced dedicated Broadband Engineering team, to deliver first contact resolution for premium customers whilst working closely with Vodafone technical teams at all levels, 3rd Parties and the customer to enhance the customer's experience. You will manage customer queries through to resolution, taking ownership of customer technical issues and be the 2nd line customer facing technical expert within Tech Ops to support the inbound frontline WiFi Doctor team.


Who are we looking for?

  • Knowledge of Vodafone products and services
  • In-depth knowledge of customer services
  • In-depth knowledge of BAU operational support teams within the business
  • Experience of supporting the customer's in-life technical requirements into Vodafone while considering KPIs, SLAs and long-term objectives etc.
  • Customer service experience preferably in an inbound customer service team.


What's in it for you?


An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.


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