Coventry, Warwickshire DK recruitment

Working with a high end retailer in their ecom fulfilment warehouse, we are recruiting for a Customer Coordinator to serve as the main point of contact for the brand, ensuring customers receive the highest levels of care and service at all times.

There may be a mixture of shifts - days, evening and nights, so you must be flexible across varying patterns.

You will:

• Monitor and track customer complaints, ensuring that each complaint is properly investigated.
• Address inquiries, providing information, answering inbound and outbound calls and resolving issues promptly and professionally.
• Effectively communicate with the customer, various team, transport companies, suppliers, etc.
• Oversee the entire order process from receipt to delivery.
• Identify and resolve any issues or discrepancies related to customer orders,

A competitve salary is on offer plus the opportunity to work with an exciting and growing brand.