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Working as a Salesfloor Customer Assistant at M&S

Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like.

About the Customer Assistant role

We’re known for delighting our customers with brilliant service. As the friendly face of our brand in store, you’ll uphold our reputation by helping each customer find exactly what they came in for – that unmistakable M&S experience as well as the perfect product.

You could find yourself talking food or fashion, lingerie or luggage, shoes, boots or beyond. In some roles, you’ll specialise; fine-tuning your knowledge and honing your expertise in a particular area. Over time you will find yourself working across the store experiencing everything M&S has to offer and developing your skills and experience. Wherever you join us, the important thing is helping customers find and fall in love with our products.

You’ll also be using your product knowledge to help customers decide what’s right for them – something that we’ll help you with when you join us, thanks to our PACE plan. You’ll learn about Presentation, Availability, Commerciality and Experience, as well as receive the tools and support you need to make a big success of your role – whether out on the shop floor or connecting with customers on the tills.

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